UnKindness cost Cisco $12 Million!
While we talk about the importance of being kinder, we don't often equate kindness with saving money. In her Ted Talk, Christine Porath describes several studies clearly demonstrating the cost of unkindness in the workplace. She describes how Cisco read her statistics and did their own internal research. They confirmed incivility was costing them (conservatively) twelve million dollars PER YEAR!
This brief presentation should surprise and motivate you.